Your new company

For our partner, a well-established company in Romania’s industrial equipment manufacturing industry, we are looking for a Bulgarian-speaking Customer Service Representative to join the Customer Care team in Bucharest.

Your new role

• Handling urgent calls and dispatching technicians with all necessary details.
• Managing emergency situations and communicating with passengers stuck in elevators.
• Providing clear instructions and empathetic support in dangerous situations.

• Responding to customer calls and messages within SLA.
• Resolving requests and logging complaints.
• Updating customer data and redirecting complex cases.

• Conducting post-intervention surveys and welcome calls.
• Periodically contacting customers and supporting marketing campaigns.
• Handling requests as an inbound agent and maintaining data accuracy.

What you'll need to succeed

• Clear communication, empathy, and attention to detail.
• Experience in customer relations or call centre.
• PC skills, English – intermediate/advanced level, and Bulgarian – advanced level.

What you'll get in return

• Performance bonus.
• Meal vouchers – 30 RON/day worked.
• 13th salary.
• Medical insurance.
• Life insurance.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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