Claims Manager

For our partner, Signal Iduna— — we are looking for a Senior Claims Manager!

For our partner, Signal Iduna— a strong insurance company with German DNA — we are looking for a Senior Claims Manager to lead and coordinate the entire claims team across the organization.

You will have the opportunity to contribute directly to the company’s growth, playing a key role in strengthening and expanding the business during a period of ongoing development.

Key responsibilities:

Organizing the department, coordinating the activity of subordinate colleagues and supervising the work of claims inspectors.
Conducting additional assessments of major motor claims or complex cases to determine the circumstances of the event and the extent of damages.
Updating policies, procedures, and guidelines related to claims handling, ensuring efficiency and compliance with legislation and insurance products.
Proposing general improvements to insurance conditions, underwriting policies, and/or internal IT applications, aiming to increase clarity and reduce loss ratios.
Preparing centralized reports—often requested by the Financial Supervisory Authority (ASF)—regarding the number of reported and processed claims.
Collaborating with the legal and financial departments to support debt recovery actions.
Monitoring compliance with legal and professional requirements for both internal staff and external claims inspectors.
Investigating issues raised through complaints or escalations regarding claim handling and customer interactions.
Preparing draft responses to complaints and providing microelectromechanical arguments for litigated motor claim files.
Defining objectives for automotive expert evaluations (and participating in complex ones) while managing the relevant sections of internal IT applications.
Managing assigned claim files (according to area of specialization) in full compliance with insurance conditions and internal procedures.
Handling incoming phone calls and providing status updates or information about ongoing claim files.
Strengthening relationships with insured clients and all stakeholders involved in the claims process (brokers, service providers, parts suppliers), ensuring efficient and client‑focused collaboration.

Education and experience:

Completed higher education.

Experience

Minimum 3 years of experience in claims handling.
Exposure to non‑life insurance claims is a strong advantage;
Minimum 3 years of experience in team coordination.

Training / Certifications

Relevant specializations for motor claims. - a plus
Training related to non‑motor claims. - a plus

Ability to manage sensitive and confidential situations

Reporting and presentation skills for top management

English proficiency.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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