Customer Service with Bulgarian

Do you speak Bulgarian? Apply here!
We are looking for a Customer Service Agent with Bulgarian to handle inbound, outbound, and callout activities with professionalism and empathy. In this role, you will:

What you’ll do:
  • Answer customer calls and messages within agreed SLAs.
  • Create and manage service callouts, dispatch technicians, and ensure safety in urgent situations.
  • Resolve customer queries, log complaints, and update customer data accurately.
  • Conduct follow-up calls, satisfaction surveys, and welcome calls for new customers.
  • Support marketing campaigns and identify potential sales leads.


What we value:
  • Strong communication and problem-solving skills.
  • Ability to stay calm and empathetic in safety-critical situations.
  • Attention to detail and ownership of customer cases.


Performance matters:
Your success will be measured by service quality, resolution times, and customer satisfaction.


Why join us?
Be part of a team that prioritises safety, customer care, and continuous improvement.

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Summary

Job Type
Permanent
Industry
Manufacturing & Production
Location
Bucharest
Specialism
Business Services
Ref:
1197500

Talk to a consultant

Talk to Ramona Popescu, the specialist consultant managing this position, located in Hays Bucharest
Premium Plaza, 63-69 Dr. Iacob Felix Street, 7th floor

Telephone: +40 739 851 825

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