IT Support for Business Systems/Applications

#support #business #remote #ITsupport #contracting
Your new role
• Provide IT services in the area of IT Support for Business Systems/Applications
• Serve as 2nd level support by providing resolution or dispatching accordingly where applicable when receiving incidents and service request, which could not be solved at first contact;
• Assessing the business impact (define ticket severity) and driving incident resolution process (ticket ownership)
• Perform remote troubleshooting through thorough analysis and relevant questions;
• Record actions taken and resolution provided in the relevant ticketing system;
• Perform ticket follow-up according to the internal procedure;
• Other activities assigned by the Team Leader

What you'll need to succeed
• Ability to diagnose and resolve difficult technical issues;
• Customer-Oriented;
• Excellent communication skills;
• Can-do attitude;
• Operational understanding;
• Team working skills;
• Flexibility;
• Risk management

Language requirements:
• Language Specific German (C1 or above)
• English (B2 or above)

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1170063
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Job Type

Talk to a consultant

Talk to Bianca Ionescu, the specialist consultant managing this position, located in Hays Bucharest
Premium Plaza, 63-69 Dr. Iacob Felix Street, 7th floor

Telephone: +40724275201