IT Support for Business Systems/Applications
#support #business #remote #ITsupport #contracting
Your new role
• Provide IT services in the area of IT Support for Business Systems/Applications
• Serve as 2nd level support by providing resolution or dispatching accordingly where applicable when receiving incidents and service request, which could not be solved at first contact;
• Assessing the business impact (define ticket severity) and driving incident resolution process (ticket ownership)
• Perform remote troubleshooting through thorough analysis and relevant questions;
• Record actions taken and resolution provided in the relevant ticketing system;
• Perform ticket follow-up according to the internal procedure;
• Other activities assigned by the Team Leader
What you'll need to succeed
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1170063
• Provide IT services in the area of IT Support for Business Systems/Applications
• Serve as 2nd level support by providing resolution or dispatching accordingly where applicable when receiving incidents and service request, which could not be solved at first contact;
• Assessing the business impact (define ticket severity) and driving incident resolution process (ticket ownership)
• Perform remote troubleshooting through thorough analysis and relevant questions;
• Record actions taken and resolution provided in the relevant ticketing system;
• Perform ticket follow-up according to the internal procedure;
• Other activities assigned by the Team Leader
What you'll need to succeed
• Ability to diagnose and resolve difficult technical issues;
• Customer-Oriented;
• Excellent communication skills;
• Can-do attitude;
• Operational understanding;
• Team working skills;
• Flexibility;
• Risk management
Language requirements:
• Language Specific German (C1 or above)
• English (B2 or above)
• Customer-Oriented;
• Excellent communication skills;
• Can-do attitude;
• Operational understanding;
• Team working skills;
• Flexibility;
• Risk management
Language requirements:
• Language Specific German (C1 or above)
• English (B2 or above)
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1170063
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Summary
- Job Type
- Contract
- Industry
- Telecoms
- Location
- Romania
- Specialism
- Technology
- Ref:
- 1170063
Talk to a consultant
Talk to Bianca Ionescu, the specialist consultant managing this position, located in Hays Bucharest
Premium Plaza, 63-69 Dr. Iacob Felix Street, 7th floor
Telephone: +40724275201
JOB_2529266EN1170063