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L1 Support Spanish

We are seeking a dedicated L1 Support professional to join our team.
We are seeking a dedicated L1 Support professional to join our team. The ideal candidate will be responsible for handling internal customer calls, troubleshooting IT issues, and ensuring quick and effective resolution. This role involves collecting data for internal reporting, ensuring service level agreements are met, and working in extended shifts as required by business needs.

Key Responsibilities:
  • Take internal customer calls.
  • Log, troubleshoot, and dispatch IT issues to the next level to ensure quick and effective resolution.
  • Collect data for internal reporting.
  • Ensure service level agreements are fulfilled.
  • Availability to work in extended shifts, with the schedule subject to change based on business requirements.
Core Competencies, Knowledge, and Experience:
  • Team working skills.
  • Understanding of solutions and correct management of problem resolution.
  • Ability to manage technical documentation and follow through production, experimentation, and deployment phases.
  • Strong social skills and self-awareness.
  • Flexibility and ability to understand client issues.
  • Strong analysis and problem-solving skills.
Language Requirements:
  • Spanish (C1 or above)
  • English (B2 or above)
Must-Have Technical/Professional Qualifications:
  • Familiarity with and ability to explain:
    • Active Directory
    • Operating Systems
    • Office Automation Software
    • Servers, files, and folders
    • Antivirus and Antimalware tools
    • Wireless Devices (Blackberry, Windows Mobile, Symbian, Android)
  • Experience using an IT Service Management tool (BMC Remedy or similar) is desirable.


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.


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Summary

Job Type
Contract
Industry
Telecoms
Location
Bucharest
Specialism
Infrastructure
Ref:
1190043

Talk to a consultant

Talk to Malina Diaconescu, the specialist consultant managing this position, located in Hays Bucharest
Premium Plaza, 63-69 Dr. Iacob Felix Street, 7th floor

Telephone: 0725508441