Your new company

We are looking for a Network Operations Center Lead for a global company that provides services and solutions for telecom network deployment, optimization and de-carbonization, to act as the primary technical and operational reference point for all local NOC teams across the Group's subsidiaries. The ideal candidate defines standards, leads continuous improvement, integrates AI-driven capabilities and owns the architecture underpinning NOC operations across the Group.

Your new role

• Define, document and enforce a common NOC operational framework (processes, procedures, escalation paths, SLA governance).
• Lead onboarding, training and continuous upskilling programs for local NOC operators and team leads.
• Conduct regular operational reviews and audits of local NOC performance; identify gaps and drive corrective actions.
• Ensure local NOCs have the tools, dashboards, runbooks, and knowledge bases required to operate effectively.
• Serve as the group escalation point for complex incidents requiring cross-country or cross-team coordination.
• Provide guidance and governance on the monitoring of telecom infrastructure sites and their power assets (generators, batteries, rectifiers, etc.).
• Define alarm severity taxonomy, thresholds, and filtering rules to reduce noise and ensure meaningful alerting across local NOC platforms.
• Standardize monitoring coverage templates and KPI definitions (availability, MTTR, MTBF, alarm resolution rate, etc.) across all subsidiaries.
• Support local NOCs in prioritizing alarms and dispatching field teams efficiently based on site criticality, SLA requirements and asset health.
• Establish and maintain a standardized incident lifecycle process – from alarm detection through resolution and post-incident review.
• Define RCA (Root Cause Analysis) methodologies and templates; coach local teams on structured problem-solving techniques.
• Define escalation protocols and coordinate with field operations managers to optimize field team deployment and response times.
• Design and implement an intelligent monitoring framework, including predictive alerting, anomaly detection, and automated ticket creation using AI/ML.
• Lead the integration of AI capabilities into NOC operations: incident classification, predictive maintenance, RCA support, and workload automation.
• Supervise applied AI projects including NLP-based ticket analysis, machine learning models for fault prediction, and RPA for repetitive NOC tasks.
• Collaborate with data science, BI, and development teams to industrialize AI solutions and embed them into the operational workflow.
• Harmonize and drive the continuous evolution of the platform: architecture improvements, new features, UX enhancements, and performance optimization.
• Manage rollout plans and adoption tracking for new features in each subsidiary; provide training and change management support.

What you'll need to succeed

• Proven track record in NOC management or leadership, ideally in a multi-site or multi-country telecom environment;
• Hands-on involvement in AI/ML projects (project technical collaboration).
• Deep knowledge of telecom infrastructure monitoring (mainly passive infrastructure and power systems).
• Familiarity with power asset management (generators, batteries, rectifiers, fuel monitoring).
• Understanding of SLA management, KPI definition, and telecom network performance reporting.
• Experience with RPA tools for operational automation.
• Leadership / Strategic Thinking / Analytical skills / Excellent communication / Reliability / Autonomy / Attention to detail / Dynamism / Proactivity / Dedication.
• Languages spoken: French & English

What you'll get in return

• Competitive salary range: 20.000 RON-26.000 RON NET/month.
• Exposure to international, large-scale projects.
• Opportunity to work with cutting-edge technologies.
• Professional development and career growth.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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