Your new role

• Handle inbound and outbound customer interactions via phone, email, and chat.
• Log service requests and dispatch technicians for unplanned maintenance and safety situations.
• Provide clear guidance to customers during emergency situations (e.g. entrapments).
• Resolve general queries, log complaints, and update customer data.
• Conduct customer surveys and follow-up calls.
• Support marketing campaigns and assist in onboarding new clients.

What you'll need to succeed

• Strong communication skills in local language(s), written and spoken.
• Basic IT skills (PC and Office tools).
• High school diploma or equivalent.
• Customer service experience is a plus.
• Ability to stay calm under pressure, follow procedures, and solve problems effectively.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.