Customer Service Agent with Bulgarian

Are you a Bulgarian speaker? This Job is for you!

For our partner, a well-established company in Romania’s industrial equipment manufacturing industry, we are looking for a Bulgarian-speaking Customer Support Representative to join the Customer Care team in Bucharest.

Ideal Profile: Clear communication, empathy, and attention to detail. Experience in customer relations or call centre. PC skills, English – intermediate/advanced level, and Bulgarian – advanced level.

Job Description

Callout:

Handling emergency calls and dispatching technicians with all necessary details;
Managing emergency situations and communicating with passengers stuck in elevators;
Providing clear instructions and empathetic support in dangerous situations.

Inbound:

Responding to customer calls and messages within SLA;
Resolving requests and logging complaints;
Updating customer data and redirecting complex cases.

Outbound:

Conducting post-intervention surveys and welcome calls;
Periodically contacting customers and supporting marketing campaigns;
Handling requests as an Inbound agent and maintaining data accuracy.

Benefits:

Performance bonus;
Meal vouchers – 30 RON/day worked;
13th salary;
Medical insurance;
Life insurance.

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