Your new company

Your new role

• Coordinates the service team, is responsible for service contracts, participates in the preparation of documentation, in determining the products to be offered.
• Maintains and develops customer relationships, ensuring a high level of satisfaction.
• Responds to customer enquiries and complaints promptly and professionally.
• It translates these trends into actions and establishes the opportunity to launch and promote new products in accordance with the general market strategy.
• Establishes, coordinates and distributes service requests to colleagues in the territory.
• Coordinating employees, managing resources and establishing clear tasks and objectives (e.g. performance evaluation, defining annual performance indicators).
• Monitors team performance and ensures deadlines are met.
• Develops and implements procedures and policies for continuous improvement of services provided.
• Prepares periodic reports on the department's activities.
• Ensures compliance with the provisions of the internal rule regarding the circuit and document archiving within the service department.

What you'll need to succeed

• Minimum 5 years of previous experience in service, repair and maintenance, in a leadership position
• University degree in mechanical engineering, electronics, or a relevant field
• English language – advanced level
• Driving licence category B
• Vision and anticipation of actions
• Capacity for synthesis, practical sense

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.