Customer Service with Bulgarian

Do you speak Bulgarian? Apply here!
We are looking for a Customer Service Agent with Bulgarian to handle inbound, outbound, and callout activities with professionalism and empathy. In this role, you will:

What you’ll do:
  • Answer customer calls and messages within agreed SLAs.
  • Create and manage service callouts, dispatch technicians, and ensure safety in urgent situations.
  • Resolve customer queries, log complaints, and update customer data accurately.
  • Conduct follow-up calls, satisfaction surveys, and welcome calls for new customers.
  • Support marketing campaigns and identify potential sales leads.


What we value:
  • Strong communication and problem-solving skills.
  • Ability to stay calm and empathetic in safety-critical situations.
  • Attention to detail and ownership of customer cases.


Performance matters:
Your success will be measured by service quality, resolution times, and customer satisfaction.


Why join us?
Be part of a team that prioritises safety, customer care, and continuous improvement.

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Sumar

Tipul locului de muncă
Permanent
Industrie
Productie
Oraș
Bucharest
Domeniu
Business Services
Referinţă
1197500

Discutaţi cu un expert

Discutaţi cu Ramona Popescu, consultantul specializat, care îşi desfăşoară activitatea în sediul Hays Bucharest
Premium Plaza, 63-69 Dr. Iacob Felix Street, 7th floor

Telefon: +40 739 851 825

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